The company maintains a nationwide phone service and offers support via phone, Skype and email.
The number 0700 84 600 (1.73 eur / min + ppm) offers support when you want to speak with someone and may want to remain anonymous. All discussions are strictly confidential.
The service is first and foremost a listening service where the caller can tell about his issues, views, fears, joys, successes or failures, sorrows, problems, etc. The listener will support you in different situations of life.
The service does not offer therapeutic or ready-made solutions, but the listener will not discard the caller’s ideas but will help him or her to clarify the ideas and seek new directions if needed. The service can help you get new perspectives on your situation and suggest new ways to act. The listener can also encourage you to hold on to your goals when you need for support.
The service is also available to you when you do not dare tell anyone about your views or when you are alone. You can call the service even if you feel angry. By talking with someone, the mood can become leveled up and the worst may fade away, or you may gain new point of views. The listener can also suggest how to tackle or face your feelings.
The listener gives you the space to tell your issues, the listener does not judge your views or your thoughts. The listener is present for your cause. You can call as you are and tell what you wish. With the listener you can discuss topics, he or she can act as a mirror to your thoughts and, if necessary, provide you with alternative views or guide you in the new direction. The most important thing is that your needs become met and you feel that you have been heard.